Our engagement portfolio spans a range of project types and sizes with the major business processes of large organizations. These engagements are usually performed for the operating executive of the function in which the project is undertaken, or for the organization’s chief planning, financial, or operating executive in the case of larger enterprise-wide initiatives.
Projects are structured to meet the unique and custom needs of our clients. We offer a variety of commercial arrangements designed to work within the objectives, scope, and constraints of the sponsoring manager or executive.
Below are some examples of recent and current engagements led by our team of consultants:
Customer Operations and CEM Programs
- Upgrade and refinement of performance measurement systems (KPI Dashboard, operating metrics, performance drivers, and suite of leading indicators)
- Comprehensive Customer Operations performance assessments
- Assessments of Customer Experience Management (CEM) programs
- Design and deployment of “Market Managed” organizational restructuring
- Deployment of hosted online performance management and reporting system for CEM program
- Performance based support infrastructures for company CEM program (cross functional commitments, targets for operational and delivery functions, service level agreements)
Operational and Asset Management Performance Improvement
- Audit and refinement of Asset Management and Operational performance metrics and reporting capabilities
- Oversight and facilitation of capital spend optimization process
- Provisioning of leading edge modeling and spend optimization tools through onVector’s software partners (ERP-level vendors as well as industry niche specialty firms)
- Structuring of cross-functional service level agreements and performance contracts to support operational goals and objectives
Workforce Alignment and Engagement Programs
- Review and enhancement of organizational and staffing model to support performance management processes
- Strengthening and implementing new alignment building practices and processes with groups of cross-functional executives
- Review and improvement of accountability management model to enhance the commitment to, and execution of, the organization’s KPI’s and business objectives
- Long term staffing and planned attrition strategies to enable the organization to capture productivity and operational improvement gains within a deliberate and planned environment
- Review of reward and compensation processes to strengthen alignment with new performance management process
Product Development & Management Process Improvement
- Audits of product development and management processes and practices
- Development and installation of market- and product-driven organizational strategies and accountability models
- Product portfolio restructuring initiatives
- Refinement and updating of performance metrics and KPI’s for product development and management processes
- Creation of performance dashboards for tracking Product Management effectiveness and efficiency
Enterprise Performance Management Solutions
- Refining and strengthening the strategic planning framework for top leadership teams
- Multi-tiered and cascaded performance measurement and accountability architectures for enterprise reporting and management
- Enterprise-wide realignment of performance metric targets (including benchmark update and formal challenge process)
- Design and deployment of EPM systems and technologies to strengthen the efficiency and effectiveness of performance reporting and analysis
- Provision of cloud-based performance management dashboard environments for business unit managers and executives