Most Cx Programs are multiyear endeavors that consume significant investments in time, energy, and money. Our Cx Readiness Assessment is designed to help you focus and prioritize these investments and get you started on the right foot.
Over the course of a 4-6 week assignment, we use a combination of interviews, process observations and existing customer feedback to profile where you currently stand on our 30 key dimensions of Cx Excellence. We look at all parts of the customer life cycle, from how you acquaint and engage new customers to how you evolve and grow your customer relationships — enabling you to design a Cx journey that focuses on the right priorities within a budget and timeline that makes sense for you.
Tell us a little bit about your current program and challenges you’re facing and we’ll be happy to talk with you about how we may be able to help.