Comments on: Apology Not Accepted! Beyond the empty words of a typical customer apology… http://www.onvectorconsulting.com/apology-not-accepted-beyond-the-empty-words-of-a-typical-customer-apology/ Line of Sight to Performance Excellence Sat, 04 Jan 2014 18:28:58 +0000 hourly 1 http://wordpress.org/?v=4.2.18 By: Customer Engagement and Efficiency- Are these conflicting priorities? « Performance Perspectives http://www.onvectorconsulting.com/apology-not-accepted-beyond-the-empty-words-of-a-typical-customer-apology/#comment-69 Mon, 28 Mar 2011 17:53:18 +0000 http://performancemanagementperspectives.wordpress.com/?p=582#comment-69 […] The Mythology of (the customer) Apology […]

]]> By: Promises and Commitments- A powerful combination in driving performance excellence…. « Performance Perspectives http://www.onvectorconsulting.com/apology-not-accepted-beyond-the-empty-words-of-a-typical-customer-apology/#comment-68 Fri, 18 Mar 2011 18:56:10 +0000 http://performancemanagementperspectives.wordpress.com/?p=582#comment-68 […] interaction they are) when they say the words “I’m sorry”, and simply move on (see post on the “empty promise”) ? So much of this process could be improved with some simple and basic understanding of how this […]

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