Comments on: A “Sticky Situation” -When product/ service “stickiness” is not a good thing!!! http://www.onvectorconsulting.com/a-sticky-situation/ Line of Sight to Performance Excellence Sat, 04 Jan 2014 18:28:58 +0000 hourly 1 http://wordpress.org/?v=4.2.18 By: Tammy McLeod http://www.onvectorconsulting.com/a-sticky-situation/#comment-101 Mon, 30 May 2011 15:37:35 +0000 http://epmedge.com/?p=1094#comment-101 Sticky labels are a great example. For me, it’s attitudinal. That smile, that attentiveness, that service delivery that make me feel like a valued customer. When the CSR is talking on the phone or with a coworker or have a messy work station, it hits a sticky label moment. And because I’m in this for a living, I treat the service folks with extreme kindness knowing how hard their jobs are – all the while grading more critically.

]]> By: Jim Watsom http://www.onvectorconsulting.com/a-sticky-situation/#comment-100 Wed, 27 Apr 2011 19:28:26 +0000 http://epmedge.com/?p=1094#comment-100 Bob, you’re not alone, my friend!

Packaging issues were apparently running rampant throughout the northeast this past week, as I experienced “wrap rage” in Portland, Maine, and like you, felt compelled to blog about it.( http://bit.ly/gEOVMu ).

Maz Iqbal ( http://bit.ly/dVTvy1 ) offered a good explanation for why these product packaging issues exist:

“My thinking is that the companies that supply the product (in this wrapping) are immersed in the traditional goods dominant logic where:

a) the role of the company is to produce and sell the goods. Once the sale is made then the company’s role in the process is finished;
b) value resides in the product not in the customer using the product. ”

Now, if we can only get the marketing guys to talk to the packaging and distribution guys, together they might make our lives easier.

‘Here’s to a great summer in “The Garden State!”

Jim Watson

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